Right of withdrawal: Customers have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the customer or its nominee acquires physical possession of the product. In order to exercise his withdrawal rights, the customer must explicitly inform us of his decision to withdraw (for instance with a letter sent by post or an email at customerservice@vicariocinque.it). The customer can also fill out and send the standard withdrawal form (available for download at this LINK) or any other explicit declaration via email. Should this option be chosen, we’ll confirm the reception of the withdrawal via email without delay. To abide by the withdrawal rights just send the aforementioned communication on your withdrawal before the end of the withdrawal period.

Withdrawal effects: All payments to us shall be reimbursed if you withdraw from this agreement, except for return shipment costs for the withdrawal (including any additional costs due to the customer choosing a type of delivery different from the standard, low-priced delivery we offer), without undue delay and in any case no later than 14 days from the day we’re informed of the customer’s decision to withdraw. Such reimbursements shall be done via bank transfer to the account indicated by the customer; in any case, the customer shall not be charged for any cost arising from such reimbursement. Vicario Cinque reserves the right to withhold reimbursement until the products subject of the withdrawal are received back.

The customer shall bear the costs for returning the products subject to withdrawal, which will have to be sent back within 14 days from the day the customer informs us of his intention to withdraw from the purchase. Vicario Cinque is available to estimate a cost. Vicario Cinque cannot be held liable for any loss of products, shipment to incorrect address or delivery delays, on the understanding that the customer assumes all risks and costs deriving from such delivery. The customer is solely responsible for any diminished value of the goods only where that results from handling of the goods in any way other than what is necessary to determine their nature, features and functioning. Vicario Cinque shall assess if the returned products are actually in their original conditions. Should the products returned by the customer be damaged, incomplete, deteriorated and/or dirty, Vicario Cinque shall immediately inform the customer but it is understood that Vicario Cinque will not reimburse them.

In this case the customer shall contact Vicario Cinque to agree on terms for returning the products to the customer. The seller still has the right to ask for a reimbursement for any damage or non-correspondence of the returned products that were delivered to the customer. In compliance with what is foreseen by section 59, art. c) of the Consumer Code, the Consumer shall not be able to exercise his withdrawal rights for the supply of goods made to the consumer’s specifications or clearly personalized;