Returns & refunds | Vicario Cinque

Returns & refunds

How to return or replace a product

You can request a return or size exchange within 14 days of delivery by filling out our online form in all its fields. Remember to provide your personal details and those related to the order made.

A. Vicario Cinque will schedule the courier pickup to collect from the address and time slot you specify. In order to cover the costs of this management, we will deduct the symbolic sum of €10 from the refund amount.

B. Once the pick up is booked, you will receive a confirmation email.

C. In the meantime, prepare the package by placing the products inside their original packaging (you can use different boxes, but we strongly recommend recycling as much as possible).

D. In the case of a return, the refund will be made via bank transfer to the IBAN indicated during the procedure. In the case of an exchange, Vicario Cinque undertakes to provide the new item with shipping costs covered.

Before proceeding, please read the Sales Terms and Conditions and ensure that the products are returned in their original condition, with tags and hangers attached.